Frequently asked questions

Car Questions

Are there any benefits of synthetic motor oil over conventional motor oil?

If you change your oil regularly and your vehicle is designed for conventional oil, you will gain little benefit from using synthetic oil. However, if you want to extend your oil change intervals to 5000 miles or you are doing heavy plowing or towing, synthetic oil is optimal.This is because synthetic oil breaks down much slower than conventional oil and is much more tolerant of heat.

Is it true that a loose gas cap can turn on my check engine light?

Yes this is true and is actually a very common occurrence. When your gas cap is left off or not tightened properly, gas fumes escape, which causes the computer to detect an emissions leak. On some vehicles the gas cap can be installed correctly and the light will reset itself. On others, a technician will have to reset the system for it to turn off.

My “Service Engine Soon” light is on. What should I do?

A check engine light is no reason to panic. It simply means that your car’s computer has identified something that is not working up to the proper standards. Generally, a check engine light is not a very serious issue. It is a good idea at least to get it diagnosed so that you know what is wrong and then you can go from there.

What is the purpose of ABS braking?

ABS is an acronym for antilock braking system. An ABS system is designed to prevent loss of control during severe braking and maneuvering conditions. Without ABS, the ability to steer is lost when the wheels lock up. ABS pulsates the brakes so that the wheels can continue to grip the pavement. If the ABS warning light is on, it means that the computer has disabled the system because it has found some problem in the system. Although the ABS system has been disabled, the regular braking system will continue to function.

What should I do if a dashboard light comes on?

It all depends on the color of the light. If the color of the light is red it means you need service immediately. If the light is associated with oil pressure or engine temperature, pull over quickly as these things can quickly ruin an engine. If the light is an alternator or battery light, the best option is to drive to your nearest technician because your car may not start again after it is shut off. An amber light, such as the check engine let, means that you need to seek service, but it can be done at your earliest convenience. So unless your engine is making noise or misfiring severely, you can wait.

Shop Information

Do I need an appointment?

It is preferred but we understand emergency situations can’t wait.

Do you offer loaner cars?

Yes, we have a loaner car available by appointment. You just pay for the gas.

Do you sell tires?

Yes! We are a Cooper tire dealer and also sell General, Goodyear, Michelin, Continental, and other brands. Please contact us for any of your tire needs.

Do you service diesels?

Yes, we are diesel certified and can help you with any needed service on your diesel truck. If you own a Powerstroke, Duramax, or Cummins diesel truck, please contact us for your diesel truck repair.

Has Hilltop moved its location?

Yes, we used to be located at 4465 100th St SW in Byron Center. We built our new building at Byron Commerce Drive and moved here in the fall of 2013. We no longer conduct business from 100th St.

What form of payment do you accept?

We take cash, check, Visa, Master Card, American Express, and Discover.

What type of cars do you service?

We service Domestic and Imports from Ford, GM, Chrysler, Honda, Toyota, VW, Nissan, Audi, and BMW.